FAQs

Frequently Asked Questions (FAQs)

Orders & Shipping

1. How long does shipping take?
We process orders within 1-6 business days. Delivery typically takes 6-24 business days, depending on your location.

2. Do you ship internationally?
Yes, we offer worldwide shipping! Shipping times may vary based on your location and customs processing.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package on our website or the carrier’s site.

4. What if my package is lost or delayed?
We are not responsible for lost, stolen, or delayed shipments. However, all orders are insured, and you can file a claim with the shipping carrier.

Returns & Exchanges

5. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unworn, unused, with tags, and in original packaging.

6. How do I start a return?
To initiate a return, please contact us at [your email] with your order number. If your return is approved, we’ll provide a return label.

7. Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.

8. Are sale items refundable?
No, all sale items and gift cards are final sale and cannot be refunded.

Payments & Discounts

9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, Amex), and other secure payment options at checkout.

10. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to receive exclusive discounts and early access to sales.

Products & Sizing

11. How do I choose the right size?
Please refer to our size guide on the product page to find the best fit. If you're unsure, contact us for personalized sizing advice.

12. Do you offer plus sizes?
Yes! We provide personalized sizing options for customers who need plus sizes.

Other Questions

13. How can I contact customer support?
You can reach us via email at support@alluracci.com or through our contact form on the website.

14. Do you work with brand ambassadors?
Yes! If you’re interested in collaborating, please reach out to us with your details.